About EQuipTech

EQuipTech Aftermarket Support Service Program

The EQuipTech Aftermarket Support Program is a multi-tiered service program offering an unprecedented level of post warranty period support. Site visits, programming, enhanced training and even extended process warranties are available. Contact your EQuipTech Customer Support Representative via the EQuipTech Hotline at 512-652-5848 or at .(JavaScript must be enabled to view this email address).

Technical Support

Ovivo's highly trained staff can help troubleshoot operational issues over the phone or by remotely connecting to your plant control system. If necessary, Ovivo has a nationwide network of certified field-service technicians that can be dispatched to provide onsite assistance.

With any Enviroquip MBR system, technical support is provided for the first year of service. However, as part of the EQuipTechTM program, technical support services (can be) continued after the first year on a limited or unlimited basis depending on the option selected.

Remote SCADA Monitoring and Support

Using advanced remote administration and monitoring technology, Ovivo can actively monitor the status of your system to proactively address potential problems. In addition, electronic reports summarizing SCADA monitoring activity can be sent to your site and used to optimize system performance. SCADA monitoring also includes alarm management services that allow Ovivo to help address situations on a real-time basis.

With our premium package (EQuipTech Platinum), remote PLC & HMI code support and editing can also be provided.

System Audits

During a System Audit, Ovivo's technical staff reviews the performance of all your MBR subsystems and the efficiency of the biological process. Our comprehensive System Audits include the evaluation of:

  • Diurnal and seasonal loading conditions and resulting performance trends.
  • Biological treatment efficiency, including nutrient removal.
  • Biological yield and related solids handling costs.
  • Clean-In-Place (CIP) procedures, including a review of chemicals used, concentrations, duration, and frequency of CIP.
  • MBR subsystems including but not limited to: headworks, permeate collection and MBR aeration.
  • MBR air-scour control and setpoints.
  • Pre-Aeration control and setpoints.
  • Equipment runtimes and associated maintenance schedules.

On-Site Support

During site visits, Ovivo staff (can):

  • Visually inspect submerged membrane units and perform maintenance as required with the support of plant personnel.
  • Optimize diffuser cleaning procedures to ensure consistent performance.
  • Conduct flow tests to optimize system hydraulics
  • Conduct clean-water membrane permeability tests to evaluate membrane performance.
  • Provide refresher training for existing staff and new personnel.

Programming Updates

Ovivo continuously improves our automation techniques based on feedback from customers and the latest in MBR research. For example, new patented relax and proportional aeration control strategies can dramatically improve system performance and reduce energy costs. Ovivo makes these updates available as part of our premium support package. Program downloads are done remotely as updates become available.

Operational Updates

MBR technology is rapidly evolving and Ovivo is on the forefront of new developments. For example, recent improvements to clean-in-place (CIP) procedures can in some cases significantly improve the efficiency of such procedures saving money and time. Ovivo makes these updates available to all of our customers but customizes generic guidelines for customers enrolled in the EQuipTech program.

Updated Training Materials

Annual Operator Workshops are given in Austin, TX. This is an excellent forum for operators to exchange information and creates a network of professionals who share ideas to help the industry and Enviroquip MBR Operators move forward. During these workshops Ovivo provides numerous case studies and hands on training to operators. At last year's workshop, a site tour of a local facility was given with a demonstration of how to disassemble a submerged membrane unit (SMU). Proceedings from these workshops are provided to attendees and to customers with product support contracts. In addition, updated membrane Installation, Operation and Maintenance Manuals are electronically distributed to enrolled customers.

EQuipTech™ Program Comparison Matrix
ServiceOptions Notes
  PlatGoldSilver  
Unlimited M-F 8-5 Technical Support Check Check Check  
Unlimited 24/7 Technical Support Check - -  
Limited 24/7 Technical Support - 12 6 Events per year
Discounted Field Service Rates Check Check -  
Weekly Remote SCADA Monitoring Check - -  
Monthly Remote SCADA Monitoring Check Check -  
Semi-Annual Remote SCADA Monitoring Check Check Check  
Electronic Reports 52 26 12 Events per year
Quarterly System Audits Check Check -  
Annual Site Visits 2 1 - Events per year
Programming Updates Check Check Check  
Operational Updates Check Check Check  
Updated Training Materials Check Check Check